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WhatsApp Marketing was never more affordable

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12 months

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  • Realtime Chat

  • Teams, Roles & Permissions

  • Bulk Broadcast Messages

  • Auto Assign Conversations

  • Customer Management

  • Rich Multimedia Support

  • Auto Reply Messages

  • Quick Replies

  • Files Manager

  • One Customer to Multiple Agents

  • Private Messages within Teams

  • Interactive Buttons Based Messaging

WhatsApp Business API Conversational Cost Pricing

WhatsApp Charges Additional Cost per Conversation

User Initiated Conversation

Whenever a business replies to a user within the 24 hour customer service window, that message initiates a user initiated conversation

Business Initiated Conversation

A Conversation that initiates from a business sending a user a message outside the 24-hour customer service window.

How Pricing Work

WhatsApp pricing is calculated based on Meta's conversation-based.

Example 1​

Opening a marketing conversation inside a service conversation.

A service conversation is opened at 9:31 when a business response to a customer message is delivered. A marketing template is delivered while this service conversation is still open at 4:30. This opens a separate marketing conversation. The result is one charge for a service conversation and one charge for a marketing conversation.

Example 2

Opening a utility conversation inside a marketing conversation.

A marketing conversation is opened at 3:40 when a marketing template message is delivered. Later, with the marketing conversation still open, a utility template is delivered at 6:00. This opens a separate utility conversation. The result is one charge for a marketing conversation and one charge for a utility conversation.

Example 3

Two templates of the same category result in only one conversation charge.​

A utility conversation is opened at 9:00 when a utility template message is delivered. Later, with the utility conversation still open, another utility template message is delivered at 11:00. There is no new conversation charge because the template category used within the open conversation window did not change. The result is one utility conversation charge.

Example 4

One template with both utility and marketing content.​

A template that includes content that is both utility and marketing based on our template guidelines is delivered at 11:59. Whenever marketing content is identified in a template, the template will be categorized as marketing. The result is one marketing conversation charge.

Common Queries Regarding Pricing

Per team member price will be Rs.500/-

And each team can have a maximum of 10 members.

Training Charges will be Rs.2500/-, which will be conducted for 4hrs.

However, WhatsApp charges for business account, which is used as a sales channel, to communicate with customers and grow at a large scale.

When you send a notification to your customer via WhatsApp Business platform, they are chargeable if your customer does not reply within the last hours. The charges depend on the country code of your customers’ WhatsApp account.

You will only need the phone to receive the activation OTP. Once you are verified, we don`t need the phone anymore for WhatsApp. You can continue to use it for making regular phone calls, receiving SMS text messages etc. But you can`t use WhatsApp on that phone with that number, again. You will need to use WhatsApp via the 11za dashboard or the Official WhatsApp API.

No, you cannot use an existing WhatsApp number with 11za

Another thing to keep in mind is that if you have a number that is already being used with the WhatsApp Business API then it can be migrated to 11za

That could be like looking of deployation of WhatsApp on 2 numbers. OnceAPI is set up, it can’t be used on a phone